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Practice policies

I believe clear communication is the foundation to every healthy relationship. My practice policies are designed to establish expectations so we can focus on helping your animals heal and be well. 

Appointments

To optimize our time together, please have your animal caught and ready for examination. Dogs should wear a soft or choke collar (no prongs). Horses and farm animal should be dry and lightly groomed to remove any mud or debris.

 

A person who knows the health history of the animal must be present for the appointment. If that person is a minor, all registration forms must be completed and emailed in advance including the contact information for a parent or guardian. 

 

Please plan on an hour to initial appointments and at least 30 minutes for follow-up appointments. Sometimes appointments take longer than expected or things happen on the road. If I am running late for a mobile appointment, I will text you my estimated arrival at least 15 minutes before our scheduled time. 

 

Sometimes an animal needs to be seen urgently due to injury or illness, and I need to shuffle my schedule. I will do my best to reschedule with your animal same day or within 24 hours. Thank you for understanding that the same accommodation will be made to you and your animal if ever needed. 

Appointment changes + cancellations

I understand life happens, so please notify me as soon as possible if you need to reschedule for any reason. There will be no fee for appointments changed/cancelled at least 24 hours in advance. 

 

Appointment changes within 24 hours of our scheduled time impacts my ability to serve other animals, so you will be charged the full cost of the appointment including any applicable travel fees. Effective June 1, 2022, I will be storing credit cards on file securely through the Square app, which complies with current data protection practices. 

coordination of care

As an AVCA Certified Animal Chiropractor, I am required to coordinate chiropractic care for your animal with your treating veterinarian. This process starts with a signed referral, which must be completed prior to scheduling your initial appointment. I also email my reports to your veterinarian if requested on the referral. If you change veterinarians after the referral has been completed and while your animal is on a chiropractic care plan, please notify me as soon as possible. The referral must be updated by your new veterinarian to maintain their health record.

payment

Payment is expected at the time of service. I accept cash, check, and all major credit cards.

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