I believe clear communication is the foundation to every healthy relationship. My practice policies are designed to establish expectations so we can focus on helping your animals heal and be well.
In order to optimize our time together, please have a collar on your cat or dog and enclose them in an area where they are ready for examination. If your animal is a horse, please have them brought in from turnout and lightly groomed to remove debris that makes adjusting dangerous.
An adult who knows the health history of the animal must be present for the appointment. Please plan to devote an hour to initial appointments and at least 30 minutes for follow-up appointments.
Things happen on the road and sometimes appointments take longer than expected. If I am running late, I will text you my estimated arrival at least 15 minutes before our scheduled time. If you need to reschedule, there will be no cancellation fee.
Sometimes an animal needs to be seen urgently due to injury or illness, and I need to shuffle my schedule. I will do my best to reschedule with your animal within 48 hours. Thank you for understanding that the same accommodation will be made to you and your animal if ever needed.
Appointment changes + cancellations
I understand life happens, so please notify my as soon as possible if you need to reschedule for any reason. There will be no fee for appointments changed/cancelled at least 24 hours in advance.
Changes within 24 hours of an appointment impacts my ability to serve other animals, so I reserve the right to charge 50% of the fee for scheduled services. You will be asked to make a payment before rescheduling. I securely store credit cards with a third-party provider (squareup.com), which complies with current data protection practices.
coordination of care
As an AVCA Certified Animal Chiropractor, I am required to coordinate chiropractic care for your animal with your treating veterinarian. This process starts with a signed referral, which must be completed prior to scheduling your initial appointment. I also email my reports to your veterinarian if requested on the referral. If you change veterinarians after the referral has been completed and while your animal is on a chiropractic care plan, please notify me as soon as possible. The referral must be updated by your new veterinarian to maintain their health record.
Payment is expected at the time of service. I accept cash, check, and all major credit cards.